Refund Policy

1. Deposit Refunds

Initial deposits are non-refundable once work has commenced, except in the following circumstances:

• The Stirling Method fails to deliver the agreed services
• Project cancellation by The Stirling Method
• Cancellation within 48 hours of deposit payment (before work begins)

2. Mid-Project Cancellations

If you choose to cancel a project after work has begun:

• The deposit is non-refundable
• You will be invoiced for all work completed to the date of cancellation
• You will receive all work completed up to that point
• Outstanding invoices must be paid within 14 days

3. Post-Launch Refunds

Once a project is completed and the final payment is made, refunds are generally not available. However, we offer a warranty period as specified in your package agreement during which we will fix any bugs or issues at no additional cost.

4. Refund Eligibility

You may be eligible for a partial or full refund if:

• We fail to deliver the agreed-upon services
• The project significantly deviates from the approved scope without your consent
• Technical issues on our end prevent project completion
• We are unable to meet the core requirements outlined in the project agreement

5. Non-Refundable Items

The following are non-refundable:

• Third-party costs (domains, hosting, plugins, licenses)
• Custom development work already completed
• Design mockups and concepts delivered to you
• Consulting or strategy sessions

6. Refund Process

To request a refund:

• Contact us at alex@thestirlingmethod.com.au with your refund request
• Include your project details and reason for the refund
• We will review your request within 5 business days
• If approved, refunds are processed within 10 business days
• Refunds are issued to the original payment method

7. Service Guarantees

We stand behind our work and offer:

• Bug fixes during the warranty period (as specified in your package)
• Revisions as outlined in your package agreement
• Professional service delivery and communication
• Adherence to agreed timelines and milestones

8. Disputes

If you have concerns about the quality or delivery of services, please contact us immediately so we can work to resolve the issue. We are committed to client satisfaction and will make reasonable efforts to address legitimate concerns.

9. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be posted on this page with an updated revision date.

10. Contact Us

Questions about our Refund Policy? Contact us at:

Email: alex@thestirlingmethod.com.au
The Stirling Method